Commercial Client Admin I
Location: Baton Rouge, Louisiana
Description: Hancock Bank is at the momment seeking for Commercial Client Admin I right now, this career will be situated in Louisiana. For complete informations about this career opportunity please read the description below. Description Summary Assists Commercial Relationship Managers with overall management of portfolio relating to customer service, maintaing customer relationships, sales and asset quality and assists loan officers in maintaining credit quality standards of portfolio by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Reviews loan documentation prepared by another area and schedules loan closings with customers
Assist customers in day to day transactions such as transfers from one account to another and advances on lines of credit
Pulls monthly reports to assist officer in maintaining accounts, future maturities and past dues
Assists officer in getting updated financial information and forwarding information to the credit file
Engages attorneys to do the loan closing; works closely with attorneys to make sure loan documentation on the front and back end are correct
Orders proper appraisals and phase I environmental if needed
Pulls monthly exception report to keep exceptions below standards. Sends information to proper area to be cleared
Provides proactive customer service relating to problem resolution and specific customer requests
Prepares appropriate portion of loan documents with appropriate party and schedules closings for customer
Monitors loan portfolio for renewal dates and coordinates renewal documents (internal and external)
Closes and completes loan packages
Assists in tracking and collecting current financial statements for portfolio
Checks for existing exceptions that need to be cleared and works with appropriate party to clear exceptions when needed
Prepares loan commitments and loan agreements
Prepares draws on Lines of Credit and construction loans
Responsible for quoting payoffs to the title companies when requested
May prepare loan documents ready to deliver to the attorney’s office for closing
Answers questions regarding closing requirements
Secondary duties
Assists officer with other duties as needed
Assists the customer
Answer customer calls which may require research
Answers routine questions and handles problems for customers
Assists loan officers in other duties as needed
At certain locations, CCAs may be expected to assist Private Bankers in providing administrative support and full-service banking to existing high net-worth clients
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience High school diploma and one to three years banking experience; or equivalent combination of education and experience
Language Skills Ability to communicate effectively orally and in writing using the English language; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization
Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; Ability to deal with problems involving a few concrete variables in standardized situations
Other Skills and Abilities Knowledge of or ability to learn Commercial Account Analysis, Commercial Loan Systems, and Commercial Loan Policy
Computer Skills Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, Access and Powerpoint; Ability to learn or knowledge of Outlook email program
Working knowledge of applicable software which may include Salespro; R/DARS and other information systems
Knowledge of or ability to learn internal bank reporting systems
Certificates, Licenses, Registrations No specific certifications, licensure or registrations are needed to satisfactorily perform this job.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Core Values - Has a high level of commitment to service to all of our customers, both external and internal; Honors others and acts with integrity and ethics; Promotes Hancock Holding Company in safety and financial strength and stability; Exhibits teamwork and the value that no one person is more important than another; Accepts personal responsibility for actions.
Analytical - Collects and researches data.
Problem Solving - Gathers and analyzes information skillfully; Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Change Management - Builds commitment and overcomes resistance; Prepares and supports those affected by change.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Business Acumen - Demonstrates knowledge of market and competition.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Uses time efficiently; Plans for additional resources.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel such as using a computer mouse or writing; reach with hands and arms and talk or hear in person or on the telephone with other employees, supervisors and in some cases the general public and board of directors. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Assignment of Duties
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME.
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to Hancock Bank.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be opened on: Thu, 23 Aug 2012 00:34:52 GMT
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