IT Intern
Location: Baton Rouge, Louisiana
Description: Frazee Recruiting Consultants, Inc. is at present looking to employ IT Intern right now, this career will be settled in Louisiana. More complete informations about this career opportunity please give attention to these descriptions. Under general supervision, this position is responsible for providing essential support in a dynamic, fast-paced environment to the company's information system customers. T! he person in this position applies system knowledge and expertise to resolve problems presented by our customers through direct telephone, Self Service and email contact, resolving approximately 50% of service requests with little or no assistance from senior or support staff.
ACCOUNTABILITIES:
- Provides first line phone support on level one calls for all IT Service Requests by recording and tracking all calls using Service Desk Application to ensure effective operations.
- Interviews users to gather the necessary information about problems and provides problem analysis and diagnosis in order to resolve or direct to the appropriate support group.
- Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.
- High school diploma or equivalent required. Bachelor's degree in Computer Science, Business Administration, Engineering, Finance or Acco! unting must be in progress.
- Work experience in system! s and programming in a business or university environment preferred.
- Technical knowledge relating to PC hardware and software (MS-Windows and MS-Office) is required.
- Excellent oral and written communication skills are required due to the high amount of direct customer contact and the need to continually communicate with both customers and internal support staff.
- Ability to organize and prioritize multiple projects relating to resolving customer issues.
- High level of patience, empathy, and courtesy are required to deal with customers and their problems.
- Excellent listening skills are required to effectively understand the problem that is being presented verbally.
- Ability to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability.
- Ability to judge severity of problems and use discretion in obtaining services as needed.
Location: Baton Rouge, LA
Pay Rate: DOE
Position Type: Temporary - one year assignment
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Frazee Recruiting Consultants, Inc..
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This career starts available on: Thu, 09 May 2013 20:05:17 GMT