PaulCamper is the largest and fastest-growing camper-sharing platform in Europe that connects owners and renters of campers. We offer our amazing outdoor experiences in Germany, Austria and the Netherlands. In 2022 we joined Camplify Holdings Ltd, listed on the Australian Stock Exchange, they have operations in the UK, Spain, Australia and New Zealand. We’re now on a joint mission to become the world's largest and most trusted camper-sharing platform. When you join PaulCamper you’ll be working with more than 60, nature-loving, fun-to-hang-out with and dog-friendly people in Europe but you’ll also be part of a truly global team that is passionate about making ‘van life’ accessible to all!
Become a part of our international Operations department which is our eye and ear towards the customer. As a Customer Care Specialist (German-speaking) you make sure to provide the very best customer experience with PaulCamper by answering all customer requests which may appear during the booking, renting or payment process.
Tasks
- Provide excellent, personal support to our customers (renters and owners) with a focus on our German-speaking markets via phone and email
- Handle payment and insurance topics with the possibility of specializing in a topic and becoming a subject matter expert in a particular domain
- Collect and work on customer feedbacks to keep us a trusted and highly ranked service provider on platforms such as Trustpilot
- Be part of our in-house innovation process in close collaboration with our Product & UX team
- Ideally 1-2 years of practical work experience in customer support or other disciplines close to the customer (Account Management, (Inside) Sales, etc.), ideally in a fast-paced (and saisonal!) business
- Communicative and friendly team player who loves to work very close to the customer
- Exceptional customer- and service-orientation - our goal is to make our customers happy, this is the fuel of our daily work!
- High stress resilience (esp. during high season) and ability to prioritize your daily work
- Solution-oriented mindset with high adaptability and openess to change and new challenges
- Experienced in working with ticket systems (e.g. Zendesk)
- Affinity (or at least no fear of contact) for insurance topics and contract law
- Fluent German skills (oral and writing), good English, other European languages (esp. Spanish!) are a plus
- Last but not least: Pragmatic personality and a good dose of humor : )
Be part of PaulCamper’s success story and leave your very own footprint by actively helping us shape and grow our company and culture - based on passion, authenticity, and respect. Besides the opportunity to take on responsibility from day 1, to leave an impact on our product and the way people enjoy their vacation we are offering the following perks & benefits:
- Come as you are - We offer an international, inclusive and fun work environment with more than 18 nationalities and 2 office dogs
- Learning & education budget for continuous learning and improvement, your personal & professional growth
- PaulCamper Week - we pay for your next outdoor adventure with a camper van and subsidize those who want to buy their own camper van
- Flexible working hours and home office
- Language classes
- Well connected, bright and open office in central Berlin with a view of the television tower and a lot of brain food (fresh fruits, cereals, coffee, drinks, etc.)
- Great team spirit & regular team lunches & events inside and outside the office
PS: For more great insights listen to CEO Dirk Fehse speaking about our vision in two podcasts Talk with GermanTech & WorldChangers in Tech!
Applications are evaluated only on their professional qualifications, and talent is considered regardless of race, color, religion, gender, sexual identity, nationality, severe disability or age.
